Frontera Strategies is the leading Provider of In-Office Diagnostic Testing. Frontera provides physicians with a complete range of mobile diagnostic services to help accurately diagnose disease or identify a preventive course of action. Frontera brings the diagnostic expertise of heart, lung, vascular and neurological specialists into physicians’ offices. Making it easy for doctors and their patients, we use the latest equipment, clinical expertise and processes to help make patients healthy and physicians’ practices healthier.
Working under the supervision of the Billing Manager, this position is responsible for answering incoming calls, contacting patients regarding past due balances, educating practices on proper procedures for filing insurance and assisting in various office duties. The Billing Collections Customer Service role requires extensive interaction with both patients and colleagues. The ability to deal with difficult issues in a calm, professional, and results-oriented manner is critical to success in this role. Exceptional customer service as well as a systematic approach to resolving issues is a key skill for the Collections Customer Service position.