Frontera Strategies is the leading Provider of In-Office Diagnostic Testing. Frontera provides physicians with a complete range of mobile diagnostic services to help accurately diagnose disease or identify a preventive course of action. Frontera brings the diagnostic expertise of heart, lung, vascular and neurological specialists into physicians’ offices. Making it easy for doctors and their patients, we use the latest equipment, clinical expertise and processes to help make patients healthy and physicians’ practices healthier.
Working under the supervision of the department manager, the Centralized Scheduling Coordinator (CSC) position is a multi-role responsible for Full Service, Prioirity1 (PRN) and No-Show/Cancellation account management.
Full Service and Prioirity1 Account Management
Providing exceptional customer service, this role is to be the main point of contact for all Full-Services and Priority1 clinics with a goal of maximizing the field techs schedule and increasing the response time to the practice. This involves building strong relationships with the clinics by communicating with them weekly via phone to inform them of available days and reminding them of other studies we can perform. This role oversees organizing and managing testing appointments for the clinics, patients and field staff. This work is largely administrative, but also requires analytical and organizational skills.
No Show/Cancellation Management
Providing exceptional customer service, this role is a fast-paced position responsible for managing all aspects of the NS/CX/Unrecognized tests with the purpose of reducing the NS/CX percentage by quickly rescheduling patients within 5 days and maximizing the field technician’s utilization. Being extremely organized and a self-starter is key to this roles success. This involves performing daily patient dashboard audits, contacting patients who need to be scheduled and verification of test completion. The key objective of this role is to schedule 100 % of all NS/CX/Unrecognized tests. Strong communication between practice, patient and field team is key. The responsibilities for this role will primarily be performed out of the corporate office.
Full-Service and Prioity1 (P1-PRN) Account Management